Return & Refund Policy

At Valentino Donna Born In Roma, customer satisfaction is important to us. To ensure the authenticity, quality, hygiene and safety of our fragrance products, we have the following return and refund policy:

Returns

We accept returns only for products that are unused, unopened, and in their original sealed packaging.

For authenticity reasons, any product that has been unsealed, opened, or used is not eligible for return, exchange, or refund. Once the manufacturer's seal has been broken, the item is considered final sale.

Refund Eligibility

A refund may be issued only if:

• The product is returned in its original, factory-sealed condition.

• The return request is made within 7** days** of delivery.

• The item passes our inspection upon receipt.

Refunds will be processed to the original payment method after the returned item has been inspected and approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your claim and arrange a replacement or refund if the issue is confirmed.

Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or unsealed products.

• Used or partially used products.

• Products with damaged or missing original packaging caused after delivery.

• Items marked as Final Sale or Clearance.

Shipping Costs

Unless the return is due to our error (such as receiving the wrong or damaged item), original shipping charges are non-refundable, and customers are responsible for return shipping costs.

Contact Us

If you have any questions about your order or our Return & Refund Policy, please contact our customer support team. We are always happy to assist you and will work to resolve any concerns as quickly as possible.

Thank you for shopping with Valentino Donna Born In Roma.We appreciate your trust and strive to provide only genuine, high-quality products with every order.